Terms and Conditions
These Terms and Conditions, as may be updated from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by the website. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online pricing/booking service provided on these pages and through the website are owned, operated and provided by AIRATES WORLDWIDE LTD, UK and are provided for your personal, non-commercial use only, subject to the Terms and Conditions set out below.
Definitions
“AIRATES.com, eCargo.Cloud” “us,” “we” or “our” means AIRATES WORLDWIDE LTD., a limited liability company incorporated under the laws of the U.K, and having its registered address at 88, Wood Str, EC2V 7RS, London, U.K.
“Platform” means the (mobile) website and app on which the Service is made available owned, controlled, managed, maintained and/or hosted by AIRATES.com.
“Service” means the online booking service of various freight services as from time to time made available by Suppliers on the Platform.
“Supplier” means the provider of freight and customs services (e.g. freight forwarder, customs broker, insurances, vessels, airlines and any other transport or related service as from time to time available for quoting/pricing/advertising on the Platform.
- Scope of Our Service
Through the Platform, we (AIRATES.com and eCargo.Cloud) and its affiliate partners provide an online platform through which Suppliers can advertise their services for transportation and through which visitors to the Platform can make such quotes/booking requests. By making a request through AIRATES.com, you enter into a direct (legally binding) contractual relationship with the Supplier with which you make a booking for service (as applicable). From the point at which you make your booking request, we do act solely as an intermediary between you and the Supplier, transmitting the details of your request to the relevant Supplier(s) and sending you a confirmation email of your request for and on behalf of the Supplier.
When rendering our services, the information that we disclose is based on the information provided to us by Suppliers. As such, the Suppliers are given access to our platform (B2B) through which they are fully responsible for updating all rates, availability and other information which is displayed on our Platform. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Supplier made available.
Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, services available on our Platform for any commercial or competitive activity or purpose.
- Price Guarantee, Space Availability, Insurance and Liability
Rate Quotations are subject to all applicable charges, surcharges, fees, adjustment factors (including local ones) rules, exceptions and exclusions pursuant to the tariffs set out by Supplier or as indicated by, but not limited to, the terms of this quotation. Such Additional Charges and Terms may include, but are not limited to, terminal handling charges, port and/or airport fees, overweight/oversize charges, documentation fees, customs charges.
The prices on our Platform are highly competitive. All freight rates displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email. Sometimes cheaper rates are available on our Platform for a specific period/promo rate with space availability/limited size/weight acceptance however, these rates made available by Suppliers may carry special restrictions and conditions. Please check with Supplier directly prior to making your booking.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.
Insurance and liability are not covered/quoted unless requested in written with presentation of Commercial Invoices prior to shipment with Insurance request and confirmed insurance coverage directly from Supplier.
We are not liable for any omissions, losses and/or damages. Arrival dates are estimated, not guaranteed
- Privacy and Cookies
AIRATES.com respects your privacy. Please take a look at our Privacy Policy for further information.